FIND OUT EVERYTHING YOU NEED TO KNOW ABOUT YOUR ORDER
Click through the questions. If you still have a question, please contact us. Together we can find a solution.
No, this is not possible. You need a tax number to place an order.
You can check the status of your orders in your account under Orders. Here you can see each order and its current status.
Once you have successfully placed your order, we will send you an order confirmation by email. Once we have checked your order, you will receive a further email confirming your order and the exact delivery date.
Please contact us using the contact form at the bottom right of this page. Please include your full contact details and the order in which you are contacting us. We will contact you to find a solution.
I. For shipping within Germany
We offer the following payment options within Germany, unless otherwise stated in the product description:
We offer the following payment options within Germany, unless otherwise stated in the product description:
1. prepayment
Transfer the invoice amount to our bank account, stating the reason for payment. We will inform you about our bank account, the purpose of payment and the terms of payment separately by e-mail during the ordering process.
Transfer the invoice amount to our bank account, stating the reason for payment. We will inform you about our bank account, the purpose of payment and the terms of payment separately by e-mail during the ordering process.
2. purchase on account
Upon receipt of the invoice, the amount due is to be transferred to our bank account within the period specified in the order confirmation. New customers pay in advance by default.
Upon receipt of the invoice, the amount due is to be transferred to our bank account within the period specified in the order confirmation. New customers pay in advance by default.
II. for delivery outside Germany
We offer the following payment options for shipments outside of Germany, unless otherwise stated in the respective product description:
We offer the following payment options for shipments outside of Germany, unless otherwise stated in the respective product description:
1. prepayment
Transfer the invoice amount to our bank account, stating the purpose of the payment.
Transfer the invoice amount to our bank account, stating the purpose of the payment.
We will inform you of our bank account details, the purpose of payment and the terms of payment separately by e-mail during the order process. If you are already a customer or have successfully passed the credit check, you can only pay on account. The payment options will be displayed at the end of the order process. For logistical reasons, pickup is not available for online orders. Please contact our sales team at team@ac-motoren.de.